FAQ’s

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About the craft boxes

What age range are the craft boxes suitable for?

We hope children of many ages will love our craft boxes. They’re perfect for children from 4 years upwards! They’re not suitable for children aged 3 or younger. We recommend adult supervision at all times when children are enjoying the activities.

Can I add extra material for siblings?

We’ve packed a lot into each box so there’s plenty for the whole family to get involved with and enjoy making any number of them.

What items will be included in my craft box?

Our craft boxes are packed with all the materials you’ll need to create a unique craft experience. Basics like glue, scissors, and pens aren’t included as mums told us they already had these at home! If you do need these, they’re also available on our website.

Are instructions provided?

All our craft boxes are supplied with full instructions conveniently featured on the inside of the box packaging. However, crafting is all about having fun and we encourage children’s individuality. Follow us on Facebook for some hints and tips and other crafty ideas.

We love seeing your creations so please share your photographs on our gallery or Facebook pages.

Why do you recommend only general-purpose glue?

We want the craft that your child creates to last longer than just a few moments. Through lots of experience we’ve found that general purpose glue gives the best durability and therefore crafting experience.

Are the products in the boxes safe to use?

All the products are supplied with children in mind. We’ve conveniently packed many of the items into transparent packets that are clearly labelled so they’re easy to find. Food related items have a list of ingredients and a ‘use by date’. We can’t take responsibility for children who have allergies to specific ingredients or materials. Like all other children’s activities, we recommend that children are supervised whist crafting, wear protective clothing and furnishings are protected from potential damage.

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Ordering and delivery

Do I have to sign up to a subscription?

No, we don’t see the need for subscriptions; just order each box, as you want it. What can be simpler?

Can I choose which box I want?

Yes, most definitely. We want you and your child to have loads of fun crafting together so you’ll know what box will suit you best. Click here to see our full list of craft boxes

Do you offer a gift wrapping service and can I send a craft box as a gift?

Yes, it’s a lovely idea. Please tell us who you’d like to send it to in the delivery address section on the checkout page. We also offer gift wrapping in different colours and a personal message on a tag. This can be added at checkout.

When can I expect to receive my box?

Boxes are sent out by second-class post – so it’s best to allow up to 3-5 days for your box to arrive, depending where you live, unless you have selected first class post. Remember to tell us if the box can be left somewhere safe if you’re not in to take delivery, otherwise it will be sent back to the sorting office!
If you want a box for a special occasion – birthday, a school holiday, or party treat, please allow extra time so there’s no disappointment.

What if my box doesn’t arrive?

Please contact us, so we can help. Email us hello@squiggledotandsqueeze.co.uk or use the handy contact us form.

How much is the postage and packaging?

P&P is £2.95 for second-class post per box. You can opt for first class at £3.45.

What payment method do you accept?

We accept payments through our website by PayPal or all major credit cards (except American Express). Sorry, we can’t accept cash or cheques.

What if I change my mind and want a refund?

As all our boxes are personalised we can’t offer refunds if you have supplied the wrong or misspelt the name /address. If you change your mind you must notify us by email within 14 days and return the craft box(es). See our Terms & Conditions for more details.

What if my box is damaged or does not contain the items expected?

Please contact us straight away. We try our very best to ensure that your craft box is delivered to you in perfect condition, so if there’s a problem we’ll do our best to put it right.

About Squiggle, Dot & Squeeze

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Who are Squiggle, Dot & Squeeze?

We are passionate about inspiring children and adults to take some time away from technology and come together to create unique and personalised family memories through craft activities.
Find out more about our background here.

How do I contact Squiggle Dot & Squeeze?

Please visit our contact page and fill in the enquiry form, or email hello@squiggledotandsqueeze.co.uk.

What is your privacy policy?

We’re committed to providing privacy to our customers. Click here to read more.

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